I had a customer ask me the other day why should he buy from Laurel Mountain Whirlpools? Why not buy from the “Big Boys”? We often hear this question coming from customers on the other end of the line. No we aren’t part of the “Big Boys” – we tend to play in their shadows. But we are still hitting the same ball and using the same bat as the “Big Boys” – we just have to try harder to hit it out of the same ball park.
At Laurel Mountain Whirlpools we are making our tubs just like the “Big Boys”. We make them from the same sheet of acrylic as the “Big Boys”. We are using the same vacuum heat technology to form each tub as the “Big Boys”. We are using the same type of fiberglass and resin to reinforce the back side of our bathtubs as the “Big Boys”. We water test each tub before it leaves our factory….maybe the same as the “Big Boys”? Our customer service team knows each product well and can answer most questions you throw at them or they will find out the answer and call you back. Have you heard of the “Big Boys” being so dedicated to each customer? Or the last time you emailed them you got a form stating your email was received and “someone” would contact you in 48 hours? Call us and you will get a real person.
Yes - our company size is smaller and we employ fewer people…but the people we employ live, eat and breathe “Made in the USA” – not always the case with the “Big Boys”.
So why buy a whirlpool or an air bath from the little guy with the big bat? I think because that is the guy you can trust to bring it home.